At Brillianix Hub, we aim to make managing and receiving payments for your business simple, secure, and reliable. These Terms and Conditions (T&Cs) outline how our fintech services operate, helping you understand your rights and responsibilities in a clear and straightforward way.
When we say “we,” “our,” or “us,” we are referring to Brillianix Hub, operated by BRILLIANIX HUB PRIVATE LIMITED. When we say “you” or “your,” we mean you, the user of our platform. By accessing or using our services, including banking, payment processing, and financial solutions, you agree to these T&Cs. If you do not agree with any part of these terms, we kindly request that you do not use our platform.
We may update these T&Cs from time to time to reflect changes in our services, operational practices, or legal requirements. Continued use of our platform after updates indicates your acceptance of the revised terms.
Account Registration and Eligibility
To use our fintech platform, you must create an account by providing accurate and complete information. This includes your name, contact details, and business information where applicable. Account registration ensures that we can provide you with personalized services such as payment processing, invoices, and banking solutions securely and efficiently.
Only individuals or businesses that meet the platform requirements are eligible to register. Users are responsible for maintaining the accuracy of their information and ensuring that all account activity complies with applicable laws and platform policies. This helps maintain the integrity and security of the services for all users.
Managing Your Current Account
Your current account on our platform allows you to manage transactions, payments, and deposits conveniently. Users can track balances, view transaction history, and use services such as payouts or vendor payments directly through the account dashboard.
Account holders are responsible for monitoring their accounts and reporting any discrepancies or unauthorized activity immediately. Maintaining updated contact information ensures that you receive all notifications, statements, and service updates promptly.
API Banking Access Terms
API Banking provides secure connectivity for businesses to integrate their financial processes with our platform. Users accessing API services must follow proper authentication procedures and maintain the confidentiality of API keys and credentials.
API access is granted only for legitimate business purposes. Misuse or unauthorized sharing of API credentials may result in suspension or termination of access. We recommend implementing strong security practices to protect your data while using API services.
Payout Service Guidelines
Our payout services allow businesses to send money to vendors, employees, or other recipients securely and efficiently. Users must ensure that the recipient details are accurate before initiating payouts to avoid delays or errors.
Payouts are subject to verification and may be temporarily held in case of unusual activity or compliance checks. Users are encouraged to review payout policies and transaction limits to ensure smooth and timely transfers.
Escrow Service Usage Rules
Escrow services help facilitate secure transactions between parties by holding funds until predefined conditions are met. Users must provide accurate transaction details and clearly define terms to avoid disputes.
All parties involved in an escrow transaction must comply with platform policies. Misuse of escrow services, including providing false information or attempting unauthorized withdrawals, may result in account suspension or termination.
Using Payment Links Safely
Payment links provide a quick and convenient way to receive payments from customers. Users are responsible for generating links with accurate amounts and ensuring they are shared with the intended recipients only.
Always verify that the payment link leads to the official platform page and monitor received payments promptly. Avoid sharing links in unsecured channels to maintain the safety and integrity of transactions.
Vendor Payment Process
Vendor payments allow businesses to pay suppliers and service providers efficiently. Users should ensure that vendor details, including account numbers and contact information, are correct before initiating payments.
Payments are processed securely and may require verification to prevent errors or fraud. Maintaining proper documentation and transaction records is important for smooth reconciliation and compliance purposes.
UPI Autopay Terms
UPI Autopay allows automatic recurring payments using verified bank accounts. Users must provide correct banking information and set appropriate payment schedules to ensure seamless transactions.
Autopay services may be paused or canceled at any time by the user. It is important to monitor scheduled payments regularly to ensure sufficient funds and avoid failed transactions.
Invoice Creation and Management
Invoices on the platform help businesses track payments and request money from clients efficiently. Users must include accurate billing information, product or service details, and payment terms to avoid confusion.
Managing invoices effectively includes sending timely reminders and reconciling received payments. Maintaining proper records ensures clarity in financial management and helps prevent disputes with clients or vendors.
Transaction Verification and Accuracy
All transactions on the platform undergo verification to ensure accuracy and compliance with service policies. Users are encouraged to review transaction details before confirming payments to avoid errors.
Prompt reporting of discrepancies or unauthorized transactions is essential. Accurate record-keeping and verification support secure financial operations and enhance trust between users and service recipients
User Responsibilities and Conduct
Users are responsible for using the platform in a safe, ethical, and lawful manner. This includes providing accurate account information, complying with all service policies, and using the platform only for permitted financial transactions.
Users should regularly monitor their accounts and ensure that all transactions, payouts, and payments are properly authorized. Responsible conduct helps maintain trust and ensures smooth operations for all users on the platform.
Prohibited Activities on Platform
Certain activities are strictly prohibited to protect users and the platform. These include unauthorized access, fraudulent transactions, sharing account credentials, or attempting to disrupt platform services.
Engaging in prohibited activities may result in temporary suspension or permanent termination of services. Users are encouraged to report suspicious activity and cooperate with the platform to maintain a secure environment.
Account Security and Passwords
Users are responsible for keeping their account credentials, passwords, and API keys secure at all times. Sharing login information with others or using weak passwords can compromise account security.
The platform implements security measures to protect user accounts, but users must take personal precautions such as regularly updating passwords and enabling recommended security features. Promptly reporting unauthorized access helps prevent potential losses.
Data Privacy and Confidentiality
All user information, including personal and financial data, is handled with strict confidentiality. Data is used only to provide services, process transactions, and improve user experience.
Users are expected to protect sensitive information on their side as well. Avoid sharing confidential data with unauthorized parties to ensure your account and transactions remain secure.
Communication and Notifications
The platform communicates important updates, transaction alerts, and service announcements via info@brillianixhub.com. Users should provide accurate contact information to receive these communications promptly.
Regularly reviewing notifications ensures that you stay informed about account activity, policy changes, or service updates. Users should promptly act on alerts related to payments or account security.
Payment Processing Terms
All payments made through the platform are processed securely and according to defined service guidelines. Users must provide accurate payment information and confirm transactions before submission.
Transactions are subject to verification to prevent errors or unauthorized activity. Users are encouraged to review processed payments regularly and report any discrepancies immediately.
Refunds and Dispute Handling
Refunds are issued in accordance with platform policies and applicable transaction rules. Users must submit refund requests or report payment issues through the designated support channels.
Disputes are handled promptly and fairly. Maintaining accurate records of transactions and communication helps resolve issues efficiently and ensures transparent resolution for both parties.
Fees, Charges, and Billing
Certain services on the platform may include fees, processing charges, or subscription costs. Users are responsible for reviewing fee structures and ensuring timely payments.
All charges are applied according to the terms outlined during account registration or service activation. Users should monitor billing statements to avoid unexpected charges and ensure service continuity.
Transaction Limits and Approvals
Transactions may be subject to predefined limits depending on account type, service level, or regulatory requirements. Users must adhere to these limits to ensure smooth processing.
Approval processes may be in place for certain transactions to ensure security and accuracy. Users are advised to plan payments in advance and provide any required documentation to facilitate approvals.
Changes to Terms and Updates
The platform may update these Terms and Conditions periodically to reflect service improvements, operational changes, or legal requirements. Users will be notified of significant updates via email or in-app alerts.
Continued use of the platform after updates indicates acceptance of the revised terms. Users are encouraged to review the T&Cs regularly to stay informed about any changes affecting their accounts or transactions.
Contact Us
If you have questions, concerns, or need assistance, our support team is available to help. Users can contact us via info@brillianixhub.com.
Providing detailed information about your query ensures faster resolution. We are committed to addressing user concerns promptly and helping you make the most of our fintech services safely and efficiently.
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